Return & Refund Policy

Last updated: March 2, 2026

Eligible for Return

  • ✓ Incorrect item received
  • ✓ Damaged or defective product
  • ✓ Wrong size delivered
  • ✓ Return within 7 days of delivery
  • ✓ Original tags and packaging intact

Not Eligible for Return

  • ✗ Items worn, washed or altered
  • ✗ Returns after 7 days
  • ✗ Items without original tags
  • ✗ Sale or discounted items
  • ✗ Custom or stitched orders

1. Return Window

You may request a return within 7 days of receiving your order. After this period, we are unable to accept returns.

2. How to Initiate a Return

  1. Contact us via email at azlangarment@gmail.com or WhatsApp at +92 321 5130166
  2. Provide your order number and reason for return
  3. We will confirm eligibility and provide return instructions
  4. Ship the item back to our address in Kallar Syedan, Rawalpindi
  5. Refund or exchange will be processed upon inspection

3. Refund Process

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. Refunds are issued via the original payment method or bank transfer.

4. Exchange Policy

We offer size or color exchanges subject to availability. If the requested item is unavailable, a full refund will be issued.

5. Return Shipping Cost

If the return is due to our error (wrong item, defective product), we will cover the return shipping cost. For other returns, the customer is responsible for shipping charges.

6. Contact Us

Email: azlangarment@gmail.com

WhatsApp: +92 321 5130166

Or visit our Contact page.